Terms of Service

By accessing or using ShipIQ, the customer (“Customer”) agrees to be bound by these Terms of Service.

If the Customer has entered into a signed Master Services Agreement (“MSA”) or other written agreement with Roadaroo, that agreement will govern and supersede these Terms in the event of a conflict.

ShipIQ is a logistics intelligence platform that provides shipment tracking, analytics, and operational insights based on data provided by the Customer.

ShipIQ does not operate as a carrier and does not control or guarantee delivery performance, carrier timelines, or third-party logistics outcomes.

We may modify, enhance, or discontinue features from time to time, provided such changes do not materially reduce the core functionality of the service during an active contract term.

Access to ShipIQ requires a registered account.

• Users must be authorized representatives of the Customer organization
• Accounts may be provisioned and managed through supported identity systems (e.g., Clerk or SSO providers)
• The Customer is responsible for managing user access, roles, and permissions
• The Customer is responsible for maintaining the confidentiality of account credentials and all activity under its accounts

ShipIQ may suspend access if unauthorized use or security risks are detected.

The Customer agrees not to:

• Use the service for unlawful, fraudulent, or abusive purposes
• Interfere with or disrupt the integrity, security, or performance of the platform
• Attempt to gain unauthorized access to systems, data, or other accounts
• Conduct scraping, automated extraction, or reverse engineering without authorization
• Perform security testing (e.g., penetration testing) without prior written approval
• Use the platform in a manner that harms carriers, recipients, or third parties

Violation of this section may result in suspension or termination.

Enterprise plans are offered under custom agreements with fixed monthly fees.

• Billing is recurring on a monthly basis, anchored to the contract start date
• Payment terms are defined in the applicable order form or agreement
• Late payments may result in service suspension
• Fees are non-refundable unless otherwise specified in a written agreement
• Contract terms (including duration and renewal) are defined in the applicable agreement

The Customer retains all rights, title, and interest in its data.

ShipIQ processes Customer Data solely to provide and support the service, in accordance with these Terms and the Privacy Policy.

We do not use Customer Data for advertising or resale.

ShipIQ and all related technology, software, and branding are owned by Roadaroo and its licensors.

The Customer is granted a limited, non-exclusive, non-transferable right to access and use the service during the subscription term.

No rights are granted to copy, modify, distribute, or create derivative works of the platform.

Either party may terminate:

• For convenience, if permitted under the applicable agreement
• For material breach, if not cured within a reasonable notice period
• Immediately, in cases of fraud, abuse, or legal violation

Upon termination:

• Customer access to the platform will be revoked
• Customer Data will be retained and deleted in accordance with the Privacy Policy and contractual obligations
• Outstanding fees become immediately due

Provisions relating to data, liability, indemnification, and governing law survive termination.

The service is provided “as is” and “as available,” without warranties of any kind, to the extent permitted by law.

ShipIQ does not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law:

• Roadaroo's total liability is limited to the fees paid by the Customer in the 12 months preceding the claim
• Roadaroo is not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities

Each party agrees to indemnify and hold harmless the other from third-party claims arising from:

• Its breach of these Terms
• Its violation of applicable law
• Its misuse of the service

This obligation includes reasonable legal fees and damages awarded.

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes will be resolved in the courts located in Ontario, Canada, unless otherwise agreed in writing.

We may update these Terms from time to time.

Material changes will be communicated via email or within the platform. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

Legal inquiries: info@roadaroo.com. For all other inquiries, please refer to our contact page.