Privacy Policy

ShipIQ is a logistics intelligence platform operated by Roadaroo. We process data on behalf of our business customers to enable shipment tracking, analytics, and operational optimization. Customers retain ownership and control of their data. We act as a service provider / processor and handle data in accordance with applicable North American privacy laws, including Canadian privacy requirements and U.S. state laws (e.g. CCPA / CPRA where applicable).

We collect only the data necessary to operate the platform:

• Account data: Name, business email, organization, role, authentication credentials
• Shipment data: Shipment records, tracking events, routing and operational data provided by customers or integrations
• Usage data: Platform interactions, feature usage, device / browser metadata
• System logs: API activity, error logs, security events
• Support data: Information submitted through support requests

We do not collect sensitive personal information unless explicitly provided by the customer.

We use data strictly to:

• Deliver and operate the ShipIQ platform
• Provide customer support and account management
• Process billing and enforce agreements
• Maintain security, detect fraud, and prevent abuse
• Improve product performance and functionality
• Meet legal and regulatory obligations

We do not use customer data for advertising.

We share data only with vetted service providers required to operate the platform, including:

• Cloud infrastructure providers
• Payment processors
• Email and notification services
• Monitoring and analytics tools

All sub-processors are bound by contractual data protection obligations and may only process data on our instructions.

ShipIQ does not sell or share personal information for advertising purposes as defined under applicable U.S. state laws.

We may disclose data where required by law or legal process.

We retain data in accordance with business needs and customer configuration:

• Account data: Retained while the account is active and for a limited period thereafter
• Shipment data: Retained per customer-defined policies (including enterprise-configurable retention)
• Logs and audit data: Retained for security, compliance, and operational integrity for a limited duration

Customers may request deletion, subject to legal or contractual obligations.

We maintain a security program aligned with industry standards, including:

• Encryption in transit (TLS 1.2+) and at rest
• Role-based access controls and least-privilege enforcement
• Centralized logging, monitoring, and alerting
• Secure infrastructure and deployment practices

We maintain a formal incident response process to detect, respond to, and notify customers of security incidents as required.

Depending on applicable law, authorized users may have rights to:

• Access and obtain a copy of their data
• Correct inaccurate data
• Request deletion of personal information
• Request data portability

Requests can be submitted via the contact email below. We respond in accordance with applicable legal timelines.

We use cookies and similar technologies for:

• Authentication and session management
• Platform functionality and preferences
• Aggregated usage analytics

We do not use tracking technologies for third-party advertising. Users can manage cookies through browser settings.

Data may be processed in Canada, the United States, and other jurisdictions where our service providers operate.

Where cross-border transfers occur, we implement appropriate safeguards, including contractual protections and standard data transfer mechanisms where required.

ShipIQ is intended for business use and is not directed at individuals under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Material changes will be communicated via email or within the platform. The effective date reflects the latest revision.

Privacy questions: info@roadaroo.com. For all other inquiries, please refer to our contact page.